Hotels & Hospitality

Provide 5-star digital concierge service 24/7.

Free up your front desk. Qallio's AI hospitality agent handles direct bookings, room service requests, and answers guest FAQs in multiple languages — instantly.

The Challenge

The Front Desk Bottleneck

Hospitality runs on communication, but front desk staff are constantly pulled between checking in guests in person and answering repetitive questions on the phone. This delays service and decreases guest satisfaction.

Lost direct booking opportunities when phones ring out
Poor responsiveness to late-night traveler requests
Staff burdened by answering "What time is checkout?" and Wi-Fi password requests
Congested lobbies during peak check-in/out windows
Missed up-sell opportunities for spas, tours, and dining
The Solution

An Automated Concierge.

Deploy an AI concierge that integrates with your Property Management System (PMS) to handle bookings, late requests, and guest experiences directly via WhatsApp.

Qallio Concierge
Online
Hi, I’m in Room 302. My flight tomorrow was delayed — can I get a late checkout until 2 PM?
Checking for you. We can do a 2 PM late checkout for Room 302. Want me to book an airport shuttle for around 2:30 PM?
Yes please, that’d be great.
All set. Late checkout until 2 PM and shuttle at 2:30 PM. The KES 3,200 shuttle fee will go on your room folio. Safe travels.
System Execution
[22:15] NLP: Intent recognized (Late Checkout). Entity: Room 302, Time: 2 PM.
[22:15] TOOL: Checking PMS (Mews) for Room 302 availability tomorrow. clear.
[22:15] PMS: Modifying reservation check-out time.
[22:16] TOOL: Shuttle schedule API called -> Booking confirmed.
[22:16] PMS: Folio updated. KES 3,200 shuttle fee applied.
Platform Features

Designed for Hospitality Excellence.

Direct Reservations

  • Checks live room inventory over phone and chat
  • Bypasses OTA fees with direct booking links
  • Manages booking modifications and cancellations securely
  • Up-sells premium suites seamlessly

In-Stay Experience

  • Processes requests for extra towels or amenities via WhatsApp
  • Takes in-room dining orders and routes to kitchen
  • Handles wake-up call scheduling
  • Answers FAQs instantly (pool hours, wifi passwords)

Pre/Post Stay Journeys

  • Automated welcome messages and digital check-in links
  • Arrival instructions with Google Maps integration
  • Post-stay feedback collection to boost TripAdvisor ratings
  • Targeted "welcome back" promotional broadcast campaigns
Seamless Operations

Works with your existing stack.

Qallio integrates deeply into the systems your hotel already relies on, bringing AI orchestration directly to your PMS and task management tools without requiring your staff to learn a new interface.

PMS Integration

Syncs natively with systems like Cloudbeds, Mews, Opera, and Guesty to read inventory and modify folios.

Task Routing

Automatically generates tickets in your housekeeping or maintenance software based on guest chat inputs.

Multilingual Consistency

Automatically detect guest languages and respond fluently, removing language barriers for international travelers.

Upgrade your guest experience today.